Amidst the spread of COVID-19 in Taiwan, to ensure that life insurers can maintain business continuity to meet the need of customers for insurance protection and services, the FSC on 25 May 2021 agreed to accept the filing by the ROC Life Insurance Association of its "Temporary Principles for the Conduct of Face-to-Face Interactions and the Handling of Hardcopy Documents by Life Insurers During the COVID-19 Pandemic" and related temporary operating rules governing business solicitation, underwriting, policy servicing, claims settlement, and product review procedures. While paying due attention to the need for proper risk control, these temporary principles and rules were designed to facilitate stable development of the insurance industry, and took effect immediately. These temporary principles and rules serve as useful reference for life insurers seeking to maintain their basic business operations while paying balanced attention to the interests of customers as well as the health of employees.